Shipping and Returns
- How long does standard delivery take?
- How much is Shipping and Handling?
- Does your company ship to Canada?
- What is your return/refund policy?
- What is the Preferred Shipping Program (Super Saver Program) ?
- Can products be picked up at your office?
- Do I pay taxes on the products I buy?
Q. How long does standard delivery take?
A. Standard delivery is 7 to 10 business days. We also offer
5 business day rush shipping ($6.95 additional) , 2nd day air service ($16.95 additional) and overnight service ($24.95 additional) as well.
Q. How much is Shipping and Handling?
A. The cost for shipping and handling is generally as follows:
- 1 bottle: $4.95
- 3 or more bottles $7.95
Q. Does your company ship to Canada?
A. Yes we do ship to Canada, but payment must be made in US funds. Canadian customers are subject to PST and GST.
Q. What is your return/refund policy?
A. Refunds cheerfully provided under the following conditions:
Our products come with a 30 day money back guarantee beginning the date of delivery.
If for any reason you are not completely satisfied with your purchase you must call customer service at 1-800-943-6465 Monday
through Thursday 9:00am to 8:00pm and Friday to Sunday 9:00am to 5:00pm. Our guarantee is as follows: We only allow one open bottle
within the first 30 days along with the remaining sealed bottles to be returned for a refund of your purchase price (less shipping and handling).
When returning your package please contact customer service first. Please also insure your returned package as New Vitality is not responsible
for lost or damaged packages. Customers are responsible for all shipping costs.
Q. What is the Preferred Shipping Program (Super Saver Program)?
A. Have you ever run out of your favorite supplements? Have you ever missed a great sale? When you join the Super Saver Preferred
Shipping Program you will never have to worry about these problems again. As a preferred customer we will automatically send you a new supply
of your favorite supplements at regular intervals. In addition we will make it easy for you by charging your order to the same credit card
number that you used on your initial purchase. You are also guaranteed today's special low price forever, regardless of future price increases.
Please remember that you are free to cancel at anytime by calling our customer service number and every shipment will be covered by our 100%
satisfaction guarantee.
Q. Can products be picked up at your office?
A. Yes, products can be picked up at our main office in Farmingdale New York between 10am and 4pm Monday through Friday.
Our Company is located at the following address:
260 Smith Street in Farmingdale New York 11735
Q. Do I pay taxes on the products I buy?
A. There are no taxes on any vitamins and nutritional supplements, so you are exempt from paying any taxes on GoFlex related products.
